user participation

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Unlocking innovation : why citizens hold the key to public service reform (Demos collection 24)

Collection of papers focusing on the theme of renewing and refocusing understanding of innovation. It explores the notion that everyday interactions between people and public services are a potential source of new ideas and that public services should be developed through participation and co-production.

Adult specialist community mental health services: report of the follow-up to the 2005/06 review

Sets out the results of a follow-up review of the 2005/06 national review of NHS adult community mental health services. Fifteen indicators were selected in the follow up review. National findings are presented showing the changes in trusts performance - improvement or deterioration - against each of the 15 indicators. The results are then discussed under three themes: access to appropriate care and treatment; involving people who use services; and recovery and social inclusion.

Joint protocol between National Centre for Independent Living (N.C.I.L) & Association of Directors of Social Services (A.D.S.S) for the provision of Centres for Independent Living (CILS) and user led support services

Document stating the joint views and position of the NCIL and the ADSS on issues associated with independent living for disabled people such as direct payments and user-led support services.

SCIE Report 8: Contributing on equal terms: service user involvement and the benefits system

This report seeks to uncover the difficulties and fears people experience in being paid for their contribution to services and those of the organisations who pay them. By revealing the issues and seeking to have them addressed, it will help in laying the foundations for proper and principled user involvement.

Experiences of the early implementation of the Mental health (care and treatment) (Scotland) act, 2003: a cohort study

This evaluative research study was commissioned to explore the implementation of the Mental Health (Care and Treatment) (Scotland) Act 2003 (MHCT Act). A team of independent researchers including 8 mental health service users undertook the study, which lasted 2 years from September 2006.

Learning about personalisation : how can we put the learner at the heart of the education system?

Pamphlet arguing that the complexities of modern society mean that the learner has to be placed at the centre of education. It proposes personalised learning as a way of achieving this and explains how education and other public services can be transformed so that they offer genuinely personalised services.

Making it personal

Report advocating self-directed services as a means of transforming public services for the better. It contends that self-directed services can deliver personalised, lasting solutions to people's problems at lower cost and that they give people a real say in shaping the services they want.