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The Scottish social housing charter

Charter that set the standards and outcomes that all social landlords should aim to achieve when performing their housing activities.

The Charter has seven sections covering: equalities; the customer/landlord relationship; housing quality and maintenance; neighbourhood and community; access to housing and support; getting good value from rents and service charges; and other customers.

It contains a total of 16 outcomes and standards that social landlords should aim to achieve. The outcomes and standards apply to all social landlords, except that number 12 applies only to local councils in relation to their homelessness duties; and number 16 applies only to councils and registered social landlords that manage sites for Gypsies/Travellers.

Scottish Government