This report begins with a summary giving the background; key findings; notes on childcare information; advice and assistance - the brokerage service; information about other services, facilities and publications; information on services for disabled children, children with special educational needs and for disabled parents; access to the information service; service delivery; changes made as a result of the extended information duty requirements; and barriers, ending with recommendations and notes on limitations of the research. The main text then pursues these themes in detail.