Casework practice is the process whereby, for example, housing officers, anti-social behaviour officers and neighbourhood wardens work with a tenant who has reported a racist incident to help resolve a complaint. This article focuses on the need for racist/hate incident case workers to be aware of the value of empowerment, and to be able to offer an empowering service when working directly with clients. The article argues that victims of racist incidents value a dedicated and non-judgemental casework service that offers them some pathway to help, assistance and a secure sense of self and place.
