This podcast is taken from the Scottish Policy Innovation Forum and presents Gill Hogg, University of Strathclyde, talking about consumers of professionalised services such as patients, service users and clients.
A training resource about service user involvement in your organisation.
This is a practical guide to evaluating participation work in children's services. It covers evaluation planning; involving children and young people; ethics; methods; analysis; presenting findings; dissemination. There is an extensive list of further resources that cover the topics discussed in more depth, as well as details of several participation-related evaluation tools.
This knowledge review looks at current literature and practice around service user involvement, the extent to which service user involvement has brought improvements to social work and social care and where the change has become established practice.
N.B. Free review requires registration.
Discussion paper addressing the question of whether community-based services can deliver better results for black and minority ethnic (BME) service users by explaining the latest direct payments legislation and how it is supposed to work, summarising research evidence which indicates an inability of BME service users to embrace direct payments fully and asks questions which could make direct payments more effective for BME service users.
Adult social care is changing, to put the people who use services at the heart of their own care and support. This requires a different approach from the social care workforce. This At a glance summary presents some ideas about how to successfully change social care services, based on the learning from two previous SCIE publications
This online guide contains evidence-based examples of good practice and is intended to support universities and colleges to engage effectively with people who use services and carers in their social work and social care training.
Paper summarising the key organisational challenges facing mental health services in incorporating recovery principles into routine practice in mental health services.
Report explaining and proposing the concept of "citizen leadership" as a means of empowering service users and carers through enabling them to directly influence and shape the development and implementation of the Changing Lives agenda.
Paper reporting and discussing the findings of a literature review which aimed to assess different models of multi-agency work, the impacts of and possible facilitators and challenges to multi-agency working and the implications these have for good practice.