communication

What are effective ways to interact with older patients, particularly with those facing multiple illnesses, hearing and vision impairments, or cognitive problems? How does one approach sensitive topics such as driving privileges or assisted living? Are there special communication strategies that can help older patients who are experiencing confusion or memory loss? It is with these questions in mind, that the National Institute on Aging (NIA), part of the National Institute of Health, developed this Handbook.

This report describes a project that sought to analyse and evaluate a particular academic course unit entitled 'Skills development and theorising practice', which ran in 2002-2003 as part of the old Diploma in Social Work. The aim was to gain a greater understanding of how student development could be facilitated in these key areas of practice.

This learning object is to introduces Practice Learning Qualification (PLQ) candidates to key concepts and theories relating to communication within the contexts of education, health and social services. It uses the specific context of practice learning within social work education to introduce and explore the themes of verbal, non-verbal and written communication, and communication across diverse situations. In particular it highlights the values and techniques involved in giving and receiving feedback during professional practice learning.

Study analysing the parent-child relationship and showing that deep parental involvement and positive parent-child interaction lasts throughout childhood and into the teenage years for most young people.

This learning resource will provide the learner with the necessary skills and knowledge to critically examine — from point of assessment to actual service delivery — how the needs of minority ethnic carers and service users are currently being met. It therefore aims to ensure that the need to achieve equality of opportunity and access lies at the heart of individual and collective practice.

Video showing how safeguarding can be achieved through increased awareness and good communication both in residential and community care.

In 1996 the Scottish Office commissioned a complete revision of the existing guidance manual for Children's Panel members in order to bring it up to date, in particular for the new legislation. The Children (Scotland) Act 1995 was implemented in April 1997 and the Human Rights Act 1998 has since been introduced. Experience of working with the new legislation has brought about best practice guidelines.

Listening to children is an integral part of understanding what they are feeling and what it is they need from their early years experience. Understanding listening in this way is key to providing an environment in which all children feel confident, safe and powerful, ensuring they have the time and space to express themselves in whatever form suits them. This resource refers to listeners as adults and looks specifically at listening to babies.

UK Government guidance outlining the types of bullying which might happen in play and leisure activities and the actions which can be taken to both stop bullying happening and respond effectively when it does happen.

Document describing a project with the goals of developing practitioners' skills in engaging with parents and forging stronger links between children's learning in early years settings and in the home environment. Methods used to achieve these aims included workshop-picnics promoting the principles of the Letters and Sounds approach.