personal outcomes

What is it? Better Futures outcomes tool is a web-based IT tool designed to enable housing support service providers working with individuals to record their support needs over a period of time. In particular, it provides a means of recording a baseline when someone starts using a service, as well as plotting their aspirations using a unique scoring system. The tool is also able to produce reports from the data held to enable organisations to measure the outcomes of their work with service users on a continuous basis.

What is it? A tool for capturing carers' outcomes. This approach has been developed by VOCAL and is based on the Talking Points: personal outcomes approach.

Who is it for? It is an outcomes tool to be used with adult unpaid carers. It can be applied to any type of service or support being offered to unpaid carers.

Research that aims to review the existing evidence and practice surrounding victims' support needs, outcome measurement and quality assurance in the victim support sector, to assess:

• the support needs of victims
• the effectiveness of interventions to support victims
• how to develop victim outcome measures or indicators
• how to measure victim outcomes
• how to measure and assess quality in support service provision.

What is it? The Outcomes Star™ is a unique suite of tools for supporting and measuring change when working with people.

Who is it for? It is a sector-wide tool that can be used for different client groups. There are 15 versions of the Outcomes Star™ carefully adapted for different client groups and services, including older people, mental health, families, work and others.

What is it? Developed by Key Community Support, this tool's primary focus is on an existing service the provider has been commissioned to provide. However, the scope of conversation is determined by what the individual says is important to them and their quality of life.

Who is it for? Suitable for work with adult service users and their carers.

Web page of information on the Talking Points outcomes approach, including background and links to staff development and leadership material; sample tools; information for service users and carers; using outcomes data; and digital stories.

A support pack for staff that focuses on the outcomes important to users and carers in Scotland. The philosophy of this approach is one that emphasises the strengths, capacity and resilience of individuals, builds upon natural support systems and includes consideration of wider community based resources.

In Scotland, work has progressed on developing an approach to outcomes based working called Talking Points. Recording has been identified as one of three key elements essential to maximising the benefits of an outcomes approach.

Briefing which looks at how a personal outcomes approach can support making a difference to people using services and support.

Guide developed by the Joint Improvement Team to support the continued implementation of the Talking Points: Personal Outcomes Approach. While the Talking Points approach was developed primarily with reference to health and social care, it is increasingly evident that many of the principles and practice issues are relevant to outcomes based working across service sectors. The guide draws together evidence from research and practice and presents an overview of the key messages and learning from that work.