Outcomes Toolbox

What is it? The Wellbeing Web has been developed by practitioners in Angus and is intended to be an interactive and engaging process to measure outcomes. This tool is based on an affirmative coaching model focusing on people's potential rather than their problems. It is used to support and assist growth and change. For more information about the development of the Wellbeing Web, see the case study Measuring outcomes in Angus on the IRISS website.

What is it? Developed by Key Community Support, this tool's primary focus is on an existing service the provider has been commissioned to provide. However, the scope of conversation is determined by what the individual says is important to them and their quality of life.

Who is it for? Suitable for work with adult service users and their carers.

Web page of information on the Talking Points outcomes approach, including background and links to staff development and leadership material; sample tools; information for service users and carers; using outcomes data; and digital stories.

A support pack for staff that focuses on the outcomes important to users and carers in Scotland. The philosophy of this approach is one that emphasises the strengths, capacity and resilience of individuals, builds upon natural support systems and includes consideration of wider community based resources.

In Scotland, work has progressed on developing an approach to outcomes based working called Talking Points. Recording has been identified as one of three key elements essential to maximising the benefits of an outcomes approach.

Briefing which looks at how a personal outcomes approach can support making a difference to people using services and support.

Guide developed by the Joint Improvement Team to support the continued implementation of the Talking Points: Personal Outcomes Approach. While the Talking Points approach was developed primarily with reference to health and social care, it is increasingly evident that many of the principles and practice issues are relevant to outcomes based working across service sectors. The guide draws together evidence from research and practice and presents an overview of the key messages and learning from that work.

Review which establishes the nature of activity in respect of the approach across partnerships and providers across Scotland, in particular since an earlier review in 2008. It is based primarily on interviews with forty key informants (from partnerships, providers and national organisations) and responses from a sample of those already using Talking Points to a web-based survey. Talking Points is an approach which focuses on assessing the outcomes important to the individual, planning how they will be achieved and reviewing the extent to which they have been attained.

One of a series of reports providing the social services workforce with brief, accessible and practice-oriented summaries of published evidence on key topics. This Insight, written by Dr Emma Miller, Honorary Senior Research Associate at Glasgow School of Social Work, considers some of the challenges of measuring outcomes and emerging responses to these.

Leading for Outcomes is a series of guides that provide support and training materials to help lead the social services workforce to focus on the outcomes important to people.