service users

Clustering booklet: for use in mental health payment by results evaluation work (July-Dec 2009)

Booklet designed to help in the preparation for mental health Payment by Results. This clustering booklet contains the assessment tool (HoNOS PbR) and the 21 clusters developed by the Care Pathways and Packages Project.

Service users will need to be assessed and 'assigned' to the relevant cluster. As peoples needs change overtime they will need to be re-assessed and re-clustered periodically. The clustering booklet is time-limited as work continues across the NHS to refine and validate both the assessment and the clusters.

Accountability and intervention

Accountability and intervention is suitable for use towards the end of law learning but before summative assessment. It explores the impact of law on how social workers work, in particular: how legal rules influence the process of decision-making (rather than content); and how social work values influence our approach.

SCIE Report 5: Users at the heart - User participation in the governance and operations of social care regulatory bodies

There is a growing realisation that service uses and carers should be involved in developing the services they receive. Their expertise as users of services and what they want from services should be heard. It is particularly important that service users are involved in the national organisations that regulate services, the workforce, education and training n social care.

SCIE Knowledge review 03: Types and quality of knowledge in social care

SCIE, in the formation of its good practice guidance for the social care sector seeks to include all relevant kinds of knowledge and strongly believes that it is only through looking at the sector from a whole perspective - including the views of service users and practitioners - that we can truly advise social care workers on what works best.