service users

Key messages: overview of mental health services

Key messages are presented from a study looking at mental health services provided by the NHS, councils, prisons, the police and the voluntary sector across Scotland for all ages. The study examines the accessibility and availability of mental health services and how much is spent on them.

The report provides an overview of mental health services and is the first in a series of planned reports in this area. The researchers carried out an overview to highlight areas for improvement and to identify priorities for future audit work.

Citizen Leadership Programme

A series of 12 videos commissioned by SCLD (Scottish Consortium for Learning Disability), EDG (Edinburgh Development Group) , Heartfelt, ARC (Association for Real Change) Scotland on the subject of Citizen Leadership. Each video features a service user or carer talking about their experiences.

Getting it right: assessments for black and minority ethnic carers and service users

This learning resource will provide the learner with the necessary skills and knowledge to critically examine — from point of assessment to actual service delivery — how the needs of minority ethnic carers and service users are currently being met. It therefore aims to ensure that the need to achieve equality of opportunity and access lies at the heart of individual and collective practice.

New scrutiny bodies 2011: a conference for service users and their carers and equality organisations on how services will be inspected from April 2011 26 June 2009, The Trades Hall, Glasgow: event summary and conclusions

The Scottish Government is establishing two new improvement and scrutiny bodies for healthcare and for social care and social work. These changes, which are part of a wider simplification of the public sector, should lead to improvements and better checking of health, social care and social work services in Scotland. This conference was organised to make sure that the views of people who use services and of equality groups could be heard. The conference had two main purposes: to tell people about the changes; and to hear the views of the people affected.