service users

What matters with personal narratives?: an exploration as to how personal narratives are used in the promotion of recovery and social inclusion by mental health service users in Scotland

Paper describing a study which aimed to investigate how personal narratives are used in Scotland to promote recovery and social inclusion by mental health service users.

For Scotland's children: better integrated children's services (Part 2)

This is the second part of the report of an action team of experts from local government, the NHS and the voluntary sector to look at how better to integrate children’s services.

Their action plan contains a range of ways in which local authorities, the NHS and the voluntary sector can work together to create a single children’s services system, backed up by a number of good practice examples.

For Scotland's children: better integrated children's services (Part 1)

This is the first part of the report of an action team of experts from local government, the NHS and the voluntary sector to look at how better to integrate children’s services.

Their action plan contains a range of ways in which local authorities, the NHS and the voluntary sector can work together to create a single children’s services system, backed up by a number of good practice examples.

Personalisation: a shared understanding, commissioning for personalisation - a personalised commissioning approach to support and care services

Set of three separate papers looking at the development and delivery of personalised services and approaches. The first paper considers what personalisation is and what areas need to be aligned to bring about real user engagement, flexibility and improved outcomes.

The second discusses the role of commissioning in transforming services to meet future needs and the third examines commissioning in greater detail and identifies the issues which arise at an operational level and which might need to be addressed.

Experiences of the early implementation of the Mental Health (Care and Treatment) (Scotland) Act 2003 : a cohort study

Report of a study which aimed to evaluate the implementation of the MHCT Act through an in-depth exploration of the experiences and perceptions of service users, carers and different health and social care professionals and advocacy workers, and a consideration of stakeholders' views in light of those expressed before implementation of the Act.

Mapping Sure Start Scotland

This summary report maps the development of services funded through Sure Start Scotland based on information provided by local authorities. The mapping exercise was carried out by a team at the Centre for Research on Families and Relationships (CRFR) commissioned by the Scottish Executive.

Experts by Experience

'Experts by Experience' is suitable for use throughout law learning. The materials will: introduce users to how service users and carers have experienced legal interventions by social workers; identify how experts by experience identify good and poor practice by social workers; present what experts by experience suggest are the essential knowledge, skills and values that social workers should have and how they should use them; present key messages for social workers on what is really important for service users and carers when legal interventions are being used.