service users

Evaluating Participation Work: The Toolkit and The Guide

This is a practical guide to evaluating participation work in children's services. It covers evaluation planning; involving children and young people; ethics; methods; analysis; presenting findings; dissemination. There is an extensive list of further resources that cover the topics discussed in more depth, as well as details of several participation-related evaluation tools.

Will community-based support services make direct payments a viable option for black and minority ethnic service users and carers? (Race equality discussion paper 1)

Discussion paper addressing the question of whether community-based services can deliver better results for black and minority ethnic (BME) service users by explaining the latest direct payments legislation and how it is supposed to work, summarising research evidence which indicates an inability of BME service users to embrace direct payments fully and asks questions which could make direct payments more effective for BME service users.

Principles and standards of citizen leadership including, what is citizen leadership?: a report by the user and carer panel of the 21st century social work review

Report explaining and proposing the concept of "citizen leadership" as a means of empowering service users and carers through enabling them to directly influence and shape the development and implementation of the Changing Lives agenda.