This report describes the rationale, process and learning from a project led by IRISS which explored the topic of supervision with a group of six partners from across the social services sector. The purpose of this report is to share the learning gathered through the project to provide some evidence, inspiration, and pointers for those interested in improving supervision. Key points from the report can be used to prompt reflection and discussion with teams, to review current supervision practice and to help plan improvements.
Outcomes toolbox / Case studies
We hear from Carr Gomm's Business Development Manager, Andrew Thomson, about the organisations approach to recording and measuring personal outcomes, the development of their conversation-based outcomes tool and how reporting works in practice for a number of audiences.
Two versions of the video are available: one short introductory summary of the interview, and another, longer and more in-depth version with details of the outcomes tool.
In this series of videos we hear about Penumbra's Individual Recovery Outcomes Counter from three different people:
- Jane Cumming, Development Manager, who describes the background, development, and implementation of I.ROC
- Sara Zielinska, Support Manager, who works with the tool daily
- Moira Hunter, volunteer and receiver of support, who has personal experience of using the tool.
Julie Gardener, Assistant Director of VOCAL (Voice of carers across Lothian) talks about developing a personal outcomes approach and outcomes for integration of health and social care.
The audio recording was made on the 25 February 2013 at an event organised by the Social Services Research Group (SSRG) entitled, 'Improving outcomes through integrated social care and health'.
For further information about the event see: http://ssrg.org.uk/events-2013/
Lesley Smart, Glasgow City Council