We hear from Carr Gomm's Business Development Manager, Andrew Thomson, about the organisations approach to recording and measuring personal outcomes, the development of their conversation-based outcomes tool and how reporting works in practice for a number of audiences.
Two versions of the video are available: one short introductory summary of the interview, and another, longer and more in-depth version with details of the outcomes tool.
There is also a podcast available through IRISS.fm which contains elements of our interview with Andrew, as well as a discussion between Jill, who accesses support, and Louise, a Carr Gomm support worker.
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