Adult social care is changing, to ensure that the people who use services are at the heart of their own care and support. This change, outlined in 'Our health, our care, our say' (Department of Health 2006) and confirmed in 'Putting people first' (Her Majesty's Government 2007), will result in greater choice and control for individuals and better support for carers and families. To achieve this, the social care workforce will need to change its approach.
This guide first identifies the actions crucial to successful change and improvement, and the second explores the experience of people using services who are trying to achieve cultural change.