Effective User Involvement

Part of the Iriss What Works: Putting Research Into Practice series, Peter Beresford discusses how user involvement in public service design and management has been widely promoted as a means of improving the quality and responsiveness of services. It focuses particularly on the role of the user in service planning. The event was held on 20th January, 2010.

Details
Published: 
2010
Author: 
Peter Beresford
Publisher: 
Institute for Research and Innovation in Social Services (IRISS)