problem solving

Managing Complexity: A Systems Approach - OpenLearn

This resource is part of the OpenLearn website, which is the online learning portal from the Open University. In order to understand Systems Practice it is first necessary to understand Systems Thinking. Systems Thinking enables you to grasp and manage situations of complexity and uncertainty in which there are no simple answers by looking at connected wholes rather than separate parts.

Providing information and explaining

This resource uses a case study to help you explore the challenges that social workers experience during interviews and what decisions can be made to overcome some of these. It highlights that discovering the other person’s perspective and establishing a shared agenda for the interview are priority tasks, as well as the need to explain bureaucratic procedures and to provide as well as gather information.

Leadership in the public sector in Scotland (ESRC seminar series)

Report providing a critical overview of developments in leadership theory in recent years and of its application through Scottish public sector leadership development training. It also aims to provide a stocktake of public sector leadership development provision with a view to helping inform conversations on the limitations of existing provision, how it might be improved and the challenges to leadership development posed by a difficult economic climate.