outcomes toolbox

Understanding and measuring outcomes: the role of qualitative data

Guide that has been developed to support the collection and use of personal outcomes data. Personal outcomes data refers to information gathered from people supported by health and social services and their unpaid carers about what's important to them in their lives and the ways in which they would like to be supported. The guide is divided into three parts.

Part 1 explores the links between an outcomes approach and qualitative data, why qualitative data is important and what it can achieve.

Personal Outcomes Planning and Review - North Lanarkshire Council

This outcomes plan is North Lanarkshire Council's key working document in the social work assessment and planning process for ongoing involvement with or support to individuals. The document contains guidelines for outcomes planning, monitoring and review, as well as details of effective contingency planning and disagreement resolution. Additionally the document contains templates and forms used for outcomes planning and review.

Carr Gomm video case study

We hear from Carr Gomm's Business Development Manager, Andrew Thomson, about the organisations approach to recording and measuring personal outcomes, the development of their conversation-based outcomes tool and how reporting works in practice for a number of audiences.

Two versions of the video are available: one short introductory summary of the interview, and another, longer and more in-depth version with details of the outcomes tool.

I.ROC video case study

In this series of videos we hear about Penumbra's Individual Recovery Outcomes Counter from three different people:

  • Jane Cumming, Development Manager, who describes the background, development, and implementation of I.ROC
  • Sara Zielinska, Support Manager, who works with the tool daily
  • Moira Hunter, volunteer and receiver of support, who has personal experience of using the tool.

Developing a personal outcomes approach: Julie Gardener (Audio recording)

Julie Gardener, Assistant Director of VOCAL (Voice of carers across Lothian) talks about developing a personal outcomes approach and outcomes for integration of health and social care.

The audio recording was made on the 25 February 2013 at an event organised by the Social Services Research Group (SSRG) entitled, 'Improving outcomes through integrated social care and health'.

For further information about the event see: http://ssrg.org.uk/events-2013/

Good conversations: assessment and planning as the building blocks of an outcomes approach

Taking an outcomes approach means engaging with the person and significant others to find out what matters to them, what they hope for and what they want to be different in their lives. An outcomes approach involves thinking about what role the person themselves might play in achieving their outcomes, which can be a significant shift from more traditional services where the solutions are viewed as located on the service side.

This guide looks at what is required to ensure quality assessment and planning in developing an outcomes-focused approach.