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Research on families involved with child protection services in the United Kingdom reveal that many the families all share the common experiences of living on a low income, suffering housing difficulties, and social isolation. The children and families experiencing these factors may often feel that they have few choices available to help them. This learning object explores the complex issues that often surround these children and families.

The well-known phrase ‘actions speak louder than words’ reminds us of the importance of practical forms of help. However, for this help to be effective, it has to be informed by a sound knowledge and skills base and the ability to articulate why practical forms of support are essential in order to move events forward.

This resource uses a case study to help you explore the challenges that social workers experience during interviews and what decisions can be made to overcome some of these. It highlights that discovering the other person’s perspective and establishing a shared agenda for the interview are priority tasks, as well as the need to explain bureaucratic procedures and to provide as well as gather information.

The main focus of this learning object is the early stages of dementia, including the emotional impact of the onset of symptoms and the diagnosis of dementia on the person concerned and those around them. The learning object also considers the importance of community-based support for people with dementia and how social networks can operate in this context. Towards the end of the learning object, you will look at the values and attitudes associated with person-centred care, particularly in relation to caring for and working with people with dementia as their condition progresses.

This resource looks at what we mean by the term ‘challenging situations’ and explores in particular the communication difficulties that can be encountered when people feel guarded and defensive, perhaps because they feel threatened in some way. Using a case study you will work through some of the more advanced communication skills needed in these situations.

It is now increasingly understood that there are different types of knowledge, all of which contribute to the ability of members of the children's workforce to do their jobs well. Understanding the types of knowledge that are available, and having access to this knowledge is an important aspect for anybody who is working with families that are living in poverty.

This training tool and teaching guide introduce the basic concepts and ideas of Restorative Justice for use in all kinds of learning environments. It provides a helpful multimedia visual that will give learners a concrete and visual image to relate the theory of Restorative Justice (RJ) to. It also provides the instructor with helpful suggestions, worksheets, and explains the elements of the resource.

This e-learning resource introduces the breadth and complexity of communication skills in social work. This resource will allow the understanding of the principles of effective communication as a two or more way process and at the same time how context shapes communication and can facilitate or impede effective communication.

This learning object focuses primarily on the later stages of dementia and on managing the more significant or prominent challenges - and symptoms - associated with this level of dementia. The material aims to reflect, where possible, the experiences of people with dementia and their family carers. Many of the examples given are located in a care home setting although the issues are also very relevant to supporting a person with dementia in the community. This resource contains both audio and video.

This resource provides an introduction to the experience of having a parent in prison through the use of video footage. There is then a quiz to test your knowledge of key facts and figures relating to this area.