Personalisation (Self-directed support)

A collection of resources on the topic of personalisation. It is one of IRISS's core themes.

Putting personalisation into practice

Resource that will help users to: consider the possible benefits and drawbacks of personalisation, review practitioner’s perceptions of personalisation, reflect on service user experience, develop skills in supporting an individual through the process, identify future learning/training requirements and reflect on learning in relation to personalisation.

Personalisation: a shared understanding, commissioning for personalisation - a personalised commissioning approach to support and care services

Set of three separate papers looking at the development and delivery of personalised services and approaches. The first paper considers what personalisation is and what areas need to be aligned to bring about real user engagement, flexibility and improved outcomes.

The second discusses the role of commissioning in transforming services to meet future needs and the third examines commissioning in greater detail and identifies the issues which arise at an operational level and which might need to be addressed.