Research that highlights the following key messages:
- Many best practice tools and processes have been established for end of life care, but they're not always being used effectively, resulting in patchy patient experience which too often falls short of what it should be.
- More people are dying with multiple, complex, non-cancer conditions. However, the evidence suggests that their experience suffers the most from poor practice.
- There are several inequalities in end of life care. Crucially, the manner in which people enter the care system has a direct impact on the subsequent quality of their experience.
- Too often, patient choice is not prevalent and consequently care is not personalised.