Guide developed by the Joint Improvement Team to support the continued implementation of the Talking Points: Personal Outcomes Approach. While the Talking Points approach was developed primarily with reference to health and social care, it is increasingly evident that many of the principles and practice issues are relevant to outcomes based working across service sectors. The guide draws together evidence from research and practice and presents an overview of the key messages and learning from that work.
The document provides an overview of Talking Points and practical guidance to support organisations to embed personal outcomes at the heart of their core business.
The Talking Points framework classifies the outcomes important to individuals into three broad categories: quality of life; process; and change. A total of 15 outcomes are apparent across the categories.