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Reporting changes in circumstances: factors affecting the behaviours of benefit claimants

The purpose of this study was to inform the DWP's approach to tackling fraud and error and find practical ways of improving the prompt reporting of changes in circumstances by benefit claimants, covering jobseekers' allowance, income support, housing and council tax benefit and pension credit and exploring awareness of the type of information that needs to be reported, when, which authority should be informed and other factors.

The methodology, main findings, local social and economic context and future policy and practice are discussed, ending with conclusions and appendices giving case study topics.

Geoff Fimister
John Harvey
William Lovell
David Sands
Ryszard Zaluski-Zaluczkowski
Figen Deviren
Department for Work and Pensions