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Personalisation : a shared understanding

This paper was produced by Social Work Scotland's Service Development Change Programme. It includes a statement of what personalisation is in relation to public services, a discussion of what the application of this approach can achieve and an indication of the key areas which need to be considered in the development and implementation of this approach.

Attachments
Details
Published: 
2008
Author: 
Service Development Group
Publisher: 
Social Work Scotland