This report presents findings from a qualitative research project carried out as part of a wider evaluation of Jobcentre Plus Pathways to Work. The study was conducted in 2007 and 2008 to explore referral practices and liaison amongst Jobcentre Plus staff and service providers involved in helping incapacity benefits recipients move towards, and into, paid employment. The study was led by the Social Policy Research Unit at the University of York in collaboration with the Policy Studies Institute and the National Centre for Social Research.
