Report that describes a ground-breaking initiative in the development of personalisation in adult social care. By working in partnership, Southwark Council has:
- Broken down a large block contract for 83 people into individual budgets
- Created Individual Service Funds (ISF) for more flexible services
- Begun creating better and more empowering services for those they serve
- Developed a more dynamic and respectful relationship between a service provider and commissioner
First of three short research reports outlining progress and describing the steps necessary to make the changes.