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Implementing universal credit: will the reforms improve the service for users

Universal Credit (UC) will replace means-tested benefits and tax credits for people out of work or on low incomes, and transform the system of service delivery. But will UC improve service delivery and incentives to work, and reduce the complexity of the system?

This study found support for reform, but identified risks that need addressing if UC is to bring about genuine improvements for all service users.

Joseph Rowntree Foundation