empowerment

Publication that sets out an action plan to improve the quality of life of older people through closer engagement with government, in response to John Elbourne's review of the subject, whose key findings and recommendations are discussed and the next steps outlined.

This resource starts with a quiz and a short case study to help the user understand the complexities of defining and identifying impairment as well as the difficulties faced by people who have these impairments. Then it will be able to explore four different scenarios which present tips on working with particular communication needs of service users.