Research has suggested that people with multiple legal and social problems would benefit from 'case management', a structured process aimed at co-ordinating services and support on behalf of an individual. There is a lack of evidence of effectiveness of case management models in justice settings however case management has been used in other settings and lessons can be learned.
This is a report on a review of case management models used in the public sector to support people with complex needs. Four models were identified: the brokerage model; the intensive case management model; the assertive community treatment model; the strength model. The report summarises the key findings from the models. Implications for the justice sector are discussed.