low income

Reporting changes in circumstances: factors affecting the behaviours of benefit claimants

The purpose of this study was to inform the DWP's approach to tackling fraud and error and find practical ways of improving the prompt reporting of changes in circumstances by benefit claimants, covering jobseekers' allowance, income support, housing and council tax benefit and pension credit and exploring awareness of the type of information that needs to be reported, when, which authority should be informed and other factors.