To fulfil their professional accountability when intervening in people’s lives, social workers will need to:

  1. Understand the legal frameworks that guide not just the content but also the processes of intervention:
    • Information seeking and information giving
    • Partnership
    • Assessment
    • Deciding and giving reasons
    • Recording and reviewing
    • Complaints and representation
  2. Take a critical perspective on agency policy and procedure
  3. Adhere to their professional code of practice
  4. Scrutinise proposed action from both a legal and an ethical perspective
  5. Negotiate the practice dilemmas and tricky issues that arise:
    • Tensions in accountability
    • Adhering to practice standards
    • Confidentiality and data protection
    • Interagency working
  6. Have the confidence to challenge people, policies and decisions

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