Page 1 of 2
Introduction
Our culture, identity and personal beliefs shape every aspect of our communication. When people from different cultural backgrounds communicate, their assumptions about the nature of their communication; its content and even its purpose may be different (Thompson, 2003). This makes inter-cultural communication an intriguing and potentially enriching experience. But it is also easy for misunderstandings to arise.
For example, in British culture, people who do not make eye contact may be seen as untrustworthy or lacking in self-esteem. In other parts of the world not making eye contact may indicate respect or sexual modesty (Hargie & Dickson 2004).
Culture
Meanings, assumptions and ways of life shared within societies or within social groups.
Identity
How we define ourselves or are defined by others.
Page 2 of 2
Introduction
The impact of culture, identity and personal beliefs on communication are not easily disentangled. We hope that the case scenarios which form the core of this learning resource will make this important point clearly. The cases are intended to illustrate widely occurring challenges and themes in inter-cultural communication that social workers are likely to encounter.
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- Introduction