Welcome to this learning object brought to you by the
Social Care Institute for Excellence


Before you begin you may want to have a read of the useful information listed below.

Learning aims

This learning object will help you to understand what is communicated through action and other forms of communication, such as:

  • offering practical support (advocacy, mediation, networking)
  • communicating at a distance (letter writing, emails, telephone, mobile phones and text messaging)
  • professional record keeping systems (case notes, report writing, form filling, taking minutes of meetings)
  • presentation skills (giving a talk, chairing a meeting, coordinating case conferences/ reviews and presenting evidence in court)

Estimated time required

20 to 30 mins

Instructions

Work through the sections in order, starting with Introduction.