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How to use this learning object

This is the help page for this learning object. It sets out to give you some advice on the best way to approach your study of the object.

Overview

The well-known phrase 'actions speak louder than words' reminds us of the importance of practical forms of help. However, for this help to be effective, it has to be informed by a sound knowledge and skills base and the ability to articulate why practical forms of support are essential in order to move events forward.

This e-learning resource provides a great deal of practical information. Using a case scenario, it begins with an account of the different ways that practical support that can be helpful in the areas of advocacy, mediation and creating networking.

The resource then looks at the communication skills that underpin a range of different actions – and their advantages and limitations. Some actions involve the written word such as letter and report writing, and others the spoken word such as the skills involved when giving a talk or chairing a meeting.

Reference

In the Reference section, you will find a list of the works referenced in this object and you may find these useful to read more deeply into areas of interest. In addition, you will find short references to works or websites throughout the learning object.

Learning aims

The authors have set out the learning aims of this learning object in the 'Learning aims' section on the Start screen.

Timing

We estimate that it will take you around 20-30 minutes to complete your study of this object.

Navigation

We recommend that you work through the introduction, then depending on the outcome of the initial quiz, work through the sections Practical support, Communicating at a distance, Record keeping and Presentation skills in the order that is suggested. The conclusion section should be viewed last as this rounds up the learning resource. To move around, use the 'Next', ‘Previous' and 'Back to start' buttons.