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How to use this learning object

This is the help page for this learning object. It sets out to give you some advice on the best way to approach your study of the object.

Overview

In social work, just as in our daily lives, many things may get in the way of open and clear communication between us and the people with whom we are working. Such barriers are particularly common when important or sensitive issues are under discussion. If they are not dealt with properly then misunderstandings may occur. This could result in any number of unfortunate or unwelcome outcomes including inaccurate assessments and plans, risk not being appreciated and people being frightened, hurt or angered. Social workers need to be alert to when particular barriers might arise and to how to minimise their effects.

This e-learning resource will enable you to explore potential barriers to communication through considering the case study of a social worker, Tim Drew, who is carrying out a social care assessment of Mrs Carmen Andrews, 82, who is in hospital following a fall.

Particular barriers, such as time, power and emotions, will be explored in depth. There will be suggestions for things Tim might do to decrease the barriers in this situation.

You will also have the opportunity to consider the kinds of barriers to communication in your own practice setting and to develop strategies for overcoming these.

References

In the Reference section, you will find a list of the works referenced in this object and you may find these useful to read more deeply into areas of interest. In addition, you will find short references to works or websites throughout the learning object.

Learning aims

The authors have set out the learning aims of this learning object in the 'Learning aims' section on the Start screen.

Timing

We estimate that it will take you around 20-30 minutes to complete your study of this object.

Navigation

We recommend that you work through the introduction, then the section Case study and the conclusion in the order that they are presented. To move around, use the 'Next', 'Previous' and 'Back to start' buttons.