Welcome to this learning object brought to you by the Social Care Institute for Excellence

This learning objects looks at maintaining relationships with service users, carers, professionals and others.

Before you begin you may want to have a read of the useful information listed below.

Learning aims

Following the completion of this learning object, users will have an enhanced understanding of how the following factors can inhibit, interrupt or confuse the communication between social workers and service users, carers and others:

  • Time available
  • Territory (environment and context)
  • Role and task
  • Professional identity and use of self
  • Emotional, psychological and interpersonal dynamics
  • Power and difference (real or assumed)
  • Special communication needs

Estimated time required

20-30 mins

Instructions

Work through the sections in order, starting with Introduction.