Welcome to this learning resource brought to you by the Social Care Institute for Excellence
This learning object will help you understand what kinds of communication skills may assist a professional to gather information from service users and carers of all ages.
Before you begin you may want to have a read of the useful information listed below.
Learning aims
This learning object will help you understand what kinds of communication skills may assist a professional to gather information from service users and carers of all ages. This will include:
- observation skills
- listening skills
- ability to identify underlying messages and interpret non-verbal communication
- asking questions (interviewing skills)
- more creative ways of gathering information.
Estimated time required
30-40 mins
Instructions
Work through the sections in order, starting with Introduction.