Welcome to this learning resource brought to you by the Social Care Institute for Excellence

This learning object will help you understand what kinds of communication skills may assist a professional to gather information from service users and carers of all ages.

Before you begin you may want to have a read of the useful information listed below.

Learning aims

This learning object will help you understand what kinds of communication skills may assist a professional to gather information from service users and carers of all ages. This will include:

  • observation skills
  • listening skills
  • ability to identify underlying messages and interpret non-verbal communication
  • asking questions (interviewing skills)
  • more creative ways of gathering information.

Estimated time required

30-40 mins

Instructions

Work through the sections in order, starting with Introduction.