Welcome to this learning object brought to you by the
Social Care Institute for Excellence


Before you begin you may want to have a read of the useful information listed below.

Learning aims

This learning object will help you understand that effective and empowering communication in social work requires:

  • Planning and preparation so that you are clear about what you are doing, why and how.
  • Sensitivity towards the other person's expectations and concerns so that you can negotiate a shared agenda for the task in hand.
  • Accurate identification of the other person's information needs
  • A way of explaining that helps the person to understand the information they need.

Estimated time required

30 mins

Instructions

Work through the sections in order, starting with Introduction.