Welcome to this learning object brought to you by the
Social Care Institute for Excellence
Before you begin you may want to have a read of the useful information listed below.
Learning aims
This learning object will help you understand that effective and empowering communication in social work requires:
- Planning and preparation so that you are clear about what you are doing, why and how.
- Sensitivity towards the other person's expectations and concerns so that you can negotiate a shared agenda for the task in hand.
- Accurate identification of the other person's information needs
- A way of explaining that helps the person to understand the information they need.
Estimated time required
30 mins
Instructions
Work through the sections in order, starting with Introduction.