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Conclusion
We hope that by working through Kate Collier's case you have increased your understanding of a series of communication tasks and how they interlink. These are:
- planning and preparation
- establishing and agreeing purpose
- providing information
- explaining
You will have noted that Mrs Collier's case presented Jane the social worker with unexpected challenges - just like communication in real life! Jane had to 'think on her feet', but her planning and preparation for the meeting and her clear grasp of different communication tasks meant that she was able to respond to Kate effectively, and without losing her way.
Page 2 of 2
Conclusion
This completes your study of this learning object. If there is anything that did not seem clear you may find it helpful to return to that section to see if it makes more sense second time round.
If you would like to learn more about Communication Skills, please visit SCIE's other e-learning resources on the SCIE web site (http://www.scie.org.uk/publications/elearning/index.asp).
You have now reached the end of this learning object. You may want to go back and re-visit sections as sometimes things only make sense second or third time round! You can also visit the References section now for ideas for extra reading/research.
Click on the following link to download a series of question you may find useful when you next visit a service user or carer.