Social media in the social services

The web has revolutionised the way the world uses and shares information yet, despite the growing awareness of the value of social networking and social media, people working in the public sector frequently report that access to web-based services is blocked or that their web browser lacks the required functionality to interact with web-based media. This report builds on existing evidence to argue the case for breaking down the cultural and technology barriers that inhibit the use of social media for managing and sharing knowledge in the workplace.

Author: 
Jon Bolton
Author: 
Focused on Learning
Publisher: 
IRISS
Published: 
2010
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