Recording outcomes in care and support: planning and review

In Scotland, work has progressed on developing an approach to outcomes based working called Talking Points. Recording has been identified as one of three key elements essential to maximising the benefits of an outcomes approach.

This guide aims to help practitioners to use recording as an analytical tool and as a way of clarifying the purpose of their interventions. Recording, in addition to its role in supporting values and principles of professional practice, ensures that there is a documented account of work undertaken. It supports continuity when there is a change of staff and provides a means for managers to monitor work. It becomes a major source of evidence when there are critical incidents or enquiries. Recording is also necessary for planning, monitoring and reviewing progress, at individual, service, organisational and locality levels.

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