Personalisation: a shared understanding, commissioning for personalisation - a personalised commissioning approach to support and care services

Set of three separate papers looking at the development and delivery of personalised services and approaches. The first paper considers what personalisation is and what areas need to be aligned to bring about real user engagement, flexibility and improved outcomes.

The second discusses the role of commissioning in transforming services to meet future needs and the third examines commissioning in greater detail and identifies the issues which arise at an operational level and which might need to be addressed.

Author: 
Changing Lives Service Development Group
Publisher: 
Scottish Government
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