Performance management in local authority housing services: an empirical view

Report of a study which set out to assess local authority practice on housing service self-assessment and performance management as well as gather evidence to facilitate the drawing up of good practice guidance in this area.

Author: 
Hal Pawson
Author: 
Angela Currie
Author: 
Hector Currie
Author: 
Wendy Hayhurst
Author: 
Janet Holmes
Publisher: 
Communities Scotland
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