Older people’s attitudes to automatic awards of Pension Credit

This research looks at older people’s attitudes to the principle of automating parts of the Pension Credit awards process. Three key advantages to automation are highlighted: its capacity to raise awareness of entitlement, its ability to reduce perceptions of stigma, and its convenience. Although the study also reveals concerns about automation, such as privacy, these were rarely felt to be insurmountable and the advantages were generally thought to outweigh them.

Publisher: 
Department for Work and Pensions
Published: 
2009
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