Families and personalisation project 'Better Lives': key learning outcomes summary for families, local authorities and support providers
Summary of a programme run in three locations - Suffolk, Calderdale and Wolverhampton. Each site recruited families who, primarily, were dissatisfied with how things were at the time, who had a vision for things being different and/or were worried about the future. Although each locality had done some information sharing with families, most participants were unaware of or deeply sceptical about personalisation.
The programme has raised some very interesting issues about: how statutory authorities are engaging with and informing families; opportunities for providers to work differently with families; the support and information needs of families; and the potential for increased local family leadership.