Listen, learn, act: harnessing the power of personal stories to drive service improvement

Guidance that: outlines the benefits of person-centred story-gathering; explores the skills required to gather personal stories; considers legal and ethical issues associated with NHS story-gathering; highlights the principles of good governance that must underpin such work; shares best practice; supports staff to ensure that the information shared by patients, their carers and colleagues; and produces positive results, both for the service and for the individuals involved.

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