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The journey to the interface : how public service design can connect users to reform

Paper discussing the concept of service design and arguing that it can offer policy makers and practitioners a vision for the transformation of public services, as well as a path to get there. It lays out an agenda for action which shows how service design approaches can be applied systematically.

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Published: 
2006
Author: 
Sophia Parker
Joe Heapy
Publisher: 
Demos