Human rights: improving public service delivery

This report, created by the Audit Commission, looks at how the Human Rights Act can help to improve public services, as it seeks to ensure the delivery of quality services that meet the needs of individual service users.

The report highlights that not only has the Act increased public service providers’ awareness of the rights of the individual, but it has also meant an increased risk of legal challenge by service users.

Author: 
Audit Commission
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