Effective User Involvement

Part of the IRISS What Works: Putting Research Into Practice series, Peter Beresford discusses how user involvement in public service design and management has been widely promoted as a means of improving the quality and responsiveness of services. It focuses particularly on the role of the user in service planning. The event was held on 20th January, 2010.

Author: 
Peter Beresford
Publisher: 
Institute for Research and Innovation in Social Services (IRISS)
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