Delivering digital inclusion: summary of consultation responses

This report documents key findings from analysis of stakeholder feedback and responses to 'Delivering digital inclusion: an action plan for consultation'. It explores what stakeholders perceive to be the core factors shaping successful delivery of the digital inclusion agenda: citizen focus not technology focus; strong leadership; national approach, local delivery; benchmarking, timeframes and measurable outcomes; sustainable, long term funding and planning.

It includes a summary of possible interventions for incorporation into government strategy and case studies of what stakeholders are currently doing to deliver digital inclusion themselves.

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Department for Communities and Local Government
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