Video resource detailing a life in the day of Sam Swan, an emergency duty social worker. It provides information on her role, the type of casework she's involved in and what she finds rewarding about the job.

Casework practice is the process whereby, for example, housing officers, anti-social behaviour officers and neighbourhood wardens work with a tenant who has reported a racist incident to help resolve a complaint. This article focuses on the need for racist/hate incident case workers to be aware of the value of empowerment, and to be able to offer an empowering service when working directly with clients.