The author discusses some of the reasons for the different responses to personalisation. Four of the underlying issues identified are: misunderstanding key concepts; not comparing like with like; attitudes to current services and different views about what constitutes good evidence.
This report draws on the findings of the Joseph Rowntree Foundation's Governance and Public Services research programme and other related JRF work. It also looks at how citizens are involved, how they influence decisions and how diversity and population change affect citizen and community involvement.
The round-up outlines the challenges and dilemmas that local partners, central government, councillors, staff and communities must resolve if citizens are to have more power and influence over local services and their neighbourhoods.
Nine local authority led partnerships have been selected as phase 1 of the Common Assessment Framework for Adults (CAF) Demonstrator Site Programme. The programme aims to develop and test improved information sharing across health, social care and wider community support services.