outcomes

Better Futures

What is it? Better Futures outcomes tool is a web-based IT tool designed to enable housing support service providers working with individuals to record their support needs over a period of time. In particular, it provides a means of recording a baseline when someone starts using a service, as well as plotting their aspirations using a unique scoring system. The tool is also able to produce reports from the data held to enable organisations to measure the outcomes of their work with service users on a continuous basis.

Talking Points VOCAL: carers

What is it? A tool for capturing carers' outcomes. This approach has been developed by VOCAL and is based on the Talking Points: personal outcomes approach.

Who is it for? It is an outcomes tool to be used with adult unpaid carers. It can be applied to any type of service or support being offered to unpaid carers.

Evidence and practice review of support for victims and outcome measurement

Research that aims to review the existing evidence and practice surrounding victims’ support needs, outcome measurement and quality assurance in the victim support sector, to assess: 

  • the support needs of victims
  • the effectiveness of interventions to support victims
  • how to develop victim outcome measures or indicators
  • how to measure victim outcomes
  • how to measure and assess quality in support service provision. 

I.ROC Individual Recovery Outcomes Counter

What is it? An outcomes measurement tool created by Penumbra in order to measure the recovery journey of people who use its services.

Who is the tool for?  To be used within the field of mental health. The tool has been developed to facilitate the personalisation of services and improve the wellbeing of people who use Penumbra's services.

Improving outcomes for children and young people experiencing domestic abuse (CYPEDA)

What is it? This is a monitoring and evaluation framework that was devised to support Women's Aid groups and Children's Services planners to monitor, evaluate, and report on the services funded by the Children's Services Women's Aid Fund on a six month basis. 

Who is it for? Women's Aid group/children's service.

Format of recording: Questionnaire

Subscription: Free

Outcomes Star™

What is it? The Outcomes Star™ is a unique suite of tools for supporting and measuring change when working with people.

Who is it for? It is a sector-wide tool that can be used for different client groups. There are 15 versions of the Outcomes Star™ carefully adapted for different client groups and services, including older people, mental health, families, work and others.

GIRFEC: Wellbeing Web

What is it? The Wellbeing Web has been developed by practitioners in Angus and is intended to be an interactive and engaging process to measure outcomes. This tool is based on an affirmative coaching model focusing on people’s potential rather than their problems. It is used to support and assist growth and change. For more information about the development of the Wellbeing Web, see the case study Measuring outcomes in Angus on the IRISS website.

Talking Points: housing support

What is it? Developed by Key Community Support, this tool's primary focus is on an existing service the provider has been commissioned to provide. However, the scope of conversation is determined by what the individual says is important to them and their quality of life.

Who is it for? Suitable for work with adult service users and their carers.

Talking Points: a personal outcomes approach

Web page of information on the Talking Points outcomes approach, including background and links to staff development and leadership material; sample tools; information for service users and carers; using outcomes data; and digital stories.